Terms of service
Terms of Service
OVERVIEW
Welcome to ROJ Shawarma. The terms “we”, “us”, and “our” refer to ROJ Shawarma.
ROJ Shawarma operates this online store and website, including all related information, content, features, products, and services available through this website.
These Terms of Service explain the rules and conditions for using our website, browsing our products, placing orders, and using our services.
By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.
SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that you are legally able to enter into an agreement and that the information you provide during checkout or account creation is accurate and complete.
You agree not to use our products or services for any unlawful purpose or to violate any applicable laws.
You are responsible for keeping your account information secure and for any activity performed through your account.
SECTION 2 - PRODUCTS AND SERVICES
We make every effort to display our food products, images, descriptions, and prices accurately. However, colors, appearance, and presentation may vary slightly depending on your device or screen settings.
All products, menu items, prices, availability, and descriptions may be changed or updated at any time without notice.
We reserve the right to limit product availability or refuse service when necessary.
SECTION 3 - ORDERS
When you place an order through our website, you are requesting to purchase products from ROJ Shawarma.
We reserve the right to accept or decline any order for reasons including product availability, incorrect pricing information, suspected fraudulent activity, or other circumstances.
Orders are only confirmed after payment has been successfully processed.
Please review your order carefully before completing checkout. Once an order has been accepted and preparation has started, changes or cancellations may not be possible.
For refunds or cancellations, please refer to our Refund Policy.
SECTION 4 - PRICES AND PAYMENTS
All prices displayed on our website are listed in Canadian Dollars (CAD) unless otherwise stated.
Prices may change without notice. The price charged will be the price shown at the time your order is placed.
You agree to provide accurate payment and contact information when placing an order.
We use secure third-party payment providers to process payments. ROJ Shawarma does not store your complete payment card details.
SECTION 5 - PICKUP AND DELIVERY
Pickup and delivery options depend on availability and the location selected during checkout.
Estimated preparation and delivery times are provided for convenience and may vary due to order volume, weather, traffic, or other circumstances beyond our control.
Customers are responsible for providing accurate contact and delivery information.
ROJ Shawarma is not responsible for delays caused by incorrect information provided by customers or circumstances outside our reasonable control.
SECTION 6 - FOOD QUALITY AND ALLERGIES
ROJ Shawarma prepares food with care and follows standard food safety practices.
Customers are responsible for informing us of any allergies or dietary restrictions before placing an order.
While we take precautions, we cannot guarantee that our products are completely free from allergens due to the nature of food preparation environments.
If you have concerns regarding ingredients or allergies, please contact us before ordering.
SECTION 7 - INTELLECTUAL PROPERTY
All content on this website, including but not limited to our logo, brand name, text, images, graphics, menus, and website design, belongs to ROJ Shawarma or is used with permission.
You may not copy, reproduce, modify, distribute, or use any part of our website content without our written permission.
SECTION 8 - THIRD-PARTY SERVICES
Our website may include services or links provided by third parties, such as payment providers or other external services.
We are not responsible for the content, policies, or practices of third-party websites or services.
Your use of third-party services is subject to their own terms and policies.
SECTION 9 - SHOPIFY PLATFORM
Our online store is hosted through Shopify, which provides the e-commerce platform that allows us to sell our products and services online.
Any purchases made through this website are transactions between you and ROJ Shawarma. Shopify is not responsible for our products, food quality, order fulfillment, or customer service.
SECTION 10 - CUSTOMER INFORMATION AND PRIVACY
Your privacy is important to us.
Any personal information collected through our website, including your name, email address, phone number, and order details, will be handled according to our Privacy Policy.
By using our website, you agree that we may collect and use your information to process orders, provide customer support, and improve our services.
SECTION 11 - CUSTOMER FEEDBACK
If you provide feedback, reviews, comments, suggestions, or other information to ROJ Shawarma, you give us permission to use that feedback to improve our products and services.
You agree that any feedback you provide will not contain unlawful, harmful, offensive, or misleading information.
We reserve the right to remove feedback that violates these terms or is inappropriate.
SECTION 12 - ERRORS AND UPDATES
Occasionally, information on our website may contain errors, inaccuracies, or missing details related to products, prices, promotions, availability, or other information.
We reserve the right to correct errors, update information, or cancel orders if any information is incorrect.
We may update website content, products, services, or these Terms of Service at any time without prior notice.
SECTION 13 - PROHIBITED USE
You agree not to use our website or services:
- For any unlawful purpose
- To harm or interfere with our website operations
- To submit false information
- To attempt unauthorized access to our systems
- To misuse our products, services, or brand
- To engage in fraudulent activities
We reserve the right to refuse service or restrict access to anyone who violates these terms.
SECTION 14 - ACCOUNT RESPONSIBILITIES
If you create an account with ROJ Shawarma, you are responsible for maintaining the confidentiality of your account information.
You are responsible for all activities performed through your account.
Please notify us immediately if you believe your account information has been compromised.
SECTION 15 - CANCELLATIONS AND REFUNDS
Orders may only be cancelled before food preparation begins.
Due to the nature of freshly prepared food products, completed orders may not be eligible for refunds unless there is an issue with the order.
If you receive an incorrect order, missing item, or experience a problem, please contact us as soon as possible so we can assist you.
Refund decisions will be made on a case-by-case basis.
SECTION 16 - DISCLAIMER
ROJ Shawarma provides this website and its content for general information purposes.
While we make reasonable efforts to ensure information on our website is accurate, we do not guarantee that all information will always be complete, current, or error-free.
Your use of our website and services is at your own risk.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, ROJ Shawarma will not be responsible for any indirect, accidental, or unexpected losses resulting from the use of our website, products, or services.
This includes losses caused by circumstances outside our reasonable control, including delays, technical issues, or service interruptions.
Our responsibility is limited to providing our products and services according to these Terms of Service and applicable laws.
SECTION 18 - INDEMNIFICATION
You agree to protect and hold harmless ROJ Shawarma, its owners, employees, and partners from claims, damages, or expenses resulting from your misuse of our website, violation of these Terms of Service, or violation of applicable laws.
SECTION 19 - SEVERABILITY
If any part of these Terms of Service is found to be invalid or unenforceable, the remaining sections will continue to remain valid and effective.
SECTION 20 - ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy and other policies displayed on our website, represent the complete agreement between you and ROJ Shawarma regarding your use of our website and services.
SECTION 21 - CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time.
Changes will become effective when posted on this page.
You are responsible for reviewing these Terms periodically to stay informed about updates.
SECTION 22 - GOVERNING LAW
These Terms of Service are governed by the laws applicable in Alberta, Canada.
Any disputes relating to these Terms of Service or our services will be handled according to the applicable laws and courts of Alberta, Canada.
SECTION 23 - CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
ROJ Shawarma
Email: rojshawarma83@gmail.com
Phone: +1 825-540-6646
Business Address:
277 Shawville Blvd SE
Calgary, Alberta
T2Y 3Z9
Canada