Refund policy

Refund Policy

At ROJ Shawarma, we want every customer to enjoy their order. If there is an issue with your order, please contact us and we will do our best to make it right.

Order Issues

Please check your order when you receive it. If you receive the wrong item, missing items, or there is an issue with the quality of your order, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number
Details of the issue
Photos if applicable

Email: rojshawarma83@gmail.com
Phone: +1 825-540-6646

Cancellations

Because our food is prepared fresh after orders are placed, cancellations can only be accepted before preparation begins.

Once your order has been prepared, we may not be able to cancel or refund the order.

Refunds

Due to the nature of freshly prepared food, we generally do not accept returns.

Refunds or replacements may be provided in cases where:

You received the wrong order
Items were missing from your order
There was a confirmed issue with the quality of your food

Approved refunds will be issued to the original payment method used for the purchase.

Please allow your payment provider time to process the refund.

Non-Refundable Items

We cannot accept returns or refunds for:

Food that has been consumed
Orders where the customer provided incorrect information
Orders that were not collected within the agreed pickup timeframe
Change of mind after preparation has started

Contact Us

If you have any questions about refunds or order issues, please contact us:

ROJ Shawarma
Email: rojshawarma83@gmail.com
Phone: +1 825-540-6646

Address:
277 Shawville Blvd SE
Calgary, Alberta
T2Y 3Z9
Canada